If you’re not entirely happy with your purchase, we’re here to help.
Any product bought from ALOA can be sent back within 7 days of receiving it. Once we receive your item, we will inspect and notify you that we have received your returned item.
Only damaged articles are eligible for return.
We do not offer refunds unless we deliver the incorrect order or the product is faulty.
Damage claims must be made within 24 hours of receiving the product.
The product you return must be unused and in the same condition you received it. Your item must be in the original packaging. Please keep the receipt.
You will be responsible for paying your own shipping costs for returning your item.
In case of damaged goods,
we'll issue a coupon code equivalent to the full amount paid for the article. This coupon code will be provided for future use, as shipping costs remain non-refundable.
NOTE:
When you place an order at our website on COD, you make a commitment to pay. Please do not refuse to accept the order when it is delivered. Customers who refuse delivery will not be allowed to place further orders.
For further assistance, you can contact our customer service department by emailing us at aloaofficial@gmail.com or you can send us a direct message on Instagram. Provide all the required information to our friendly representative and if all the conditions of the exchange are met, we will help you resolve the matter.
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